What payment methods are accepted?
Some additional costs related to the stay may apply, such as the tourist tax, which varies by municipality.
⟦XL3⟧For reference:⟦XL4⟧Municipality of Verona: €3.50 per person per day⟦XL5⟧Rates may vary based on the decisions of individual municipalities and seasonal updates.⟦XL6⟧
Are there any extra costs to pay?
Yes.
At the time of booking, a deposit of 30% of the total cost of the stay is required, or a credit card as a guarantee.The methods are defined at the time of booking and may vary depending on the type of stay.
Is there a charge at the time of booking?
Yes.
At the time of booking, a deposit of 30% of the total cost of the stay is required, or a credit card as a guarantee.
The methods are defined at the time of booking and may vary depending on the type of stay.
Is a security deposit required?
No, we do not require any security deposit.
For bookings made by phone or directly on-site, a deposit of 20% of the stay may be required.
Does the daily rate include tourist taxes?
No.
The indicated rate does not include the tourist tax.
When required by the municipality, it is paid separately directly on-site, according to the current local regulations.
How much do I have to pay for cleaning fees?
Cleaning fees are automatically charged on every booking.
The amount is defined at the time of booking and varies based on the type of room or suite booked.
What are the cancellation policies?
Cancellation policies vary based on the rate selected at the time of booking.
With the non-refundable rate, no refunds are provided in case of cancellation, modification, or no-show.
With the standard rate, cancellation is free up to 3 days before arrival, as indicated in the booking confirmation. In case of cancellation beyond this period, the full amount of the booking will be charged.
Can I modify or update an existing reservation?
Yes, it is possible, subject to availability.
Any changes may result in a variation of the initial quote, as the price is recalculated based on the new conditions of the stay, such as period, number of guests, and type of room.
Can I book directly from your site?
Yes.
You can make the reservation directly from the website easily and securely.
Our assistance service is available for technical support or any clarifications during the process.
What advantages do I have by booking directly instead of through Booking or Airbnb?
Direct booking allows access to the best available rates, without the commissions charged by intermediary portals.
Direct contact with the property allows for more flexible and immediate management of requests, changes, or specific needs.
In many cases, direct booking also grants access to exclusive promotions, customized packages, or more advantageous conditions not available on other platforms.
What are the check-in and check-out times?
Check-in is available from 2:00 PM.
Check-out is expected by 10:00 AM.
For organizational reasons, early check-in is not possible.
Do you have an app or a digital check-in system?
Yes.
Before arrival, we send a dedicated link that allows guests to complete online registration easily and independently.
Alternatively, documents can be sent directly to our staff, who will take care of entering the data.
What should I do when I leave the room?
At check-out, we ask you to leave the room tidy, turn off lights and devices, and follow any specific instructions provided for the property.
What happens if something doesn't work during my stay?
Our team is available to provide assistance and respond quickly in case of problems or needs during your stay.
Upon arrival, a mobile number is provided that is active both by phone and on WhatsApp, where we are always reachable.
We intervene as quickly as possible to resolve any situation.
Is there a support service or a number to contact in case of need, even on WhatsApp?
Yes.
We provide guests with a direct contact +39 3515927694, also active on WhatsApp, to assist during their stay.
Is it possible to stay with pets?
No, we do not accept pets.
Are the rooms equipped with linens and towels?
Yes, each room includes bed linen and a set of towels for all guests.
Is cleaning provided during the stay?
Yes.
For stays of more than one night, on the third day, room tidying with towel change is provided at no additional cost.
Can I request extra cleaning services not included in the ones mentioned above?
Yes.
During the stay, an additional cleaning service can be requested for a fee, subject to availability.
What appliances can I find in the room?
Each room is equipped with a kettle, a selection of teas and herbal teas, a refrigerator, and complimentary water.
In the common area, guests will also find a professional Lavazza machine and a free dispenser for still and sparkling water, both at room temperature and cold.
Are cleaning products available?
No.
Cleaning products for guests are not available inside the rooms.
Is the tap water drinkable?
Yes, the tap water is drinkable, unless otherwise indicated in the facility.
Do the rooms have air conditioning and heating?
Yes.
The rooms are equipped with air conditioning and heating to ensure maximum comfort for guests in all seasons.
Is smoking allowed in rooms or outdoor areas?
No.
Smoking is not allowed inside the rooms. (Outdoor spaces at San Zeno)
Do you provide cribs or high chairs for small children?
We do not have cribs or high chairs for small children.
The facility welcomes children from 2 years of age.
Is it possible to add a single bed in the rooms?
No.
The rooms do not allow the addition of single beds, cribs, or extra beds.
How can I make a reservation for a group of multiple rooms?
For group bookings or requests regarding multiple rooms, we invite you to contact us directly at +39 351 5927694.
Our staff will help you find the most suitable solution based on availability and stay requirements.
Is parking available?
Yes.
A few minutes from the property, there is covered and guarded parking at Parking Cittadella, reachable on foot in about 3 minutes, at an indicative cost of €22 per day.
Guests can conveniently stop in front of the property to unload their luggage. The area has no ZTL restrictions for access.
Do you offer a shuttle service to and from the station or airport?
Yes.
Upon request, we can arrange a transfer service to and from the station, the airport, and the main locations around Lake Garda.
Is it possible to rent bicycles or scooters in the area?
At the time of booking, we provide you with all the useful contacts to arrange the rental of bicycles, scooters, or other rental services available nearby.
Do you offer breakfast or partnerships with nearby restaurants?
Guests can enjoy a 10% discount on breakfast at the historic Bottiglieria Corsini, located right below the property and present in Verona since 1700.
What sustainable practices do you adopt?
We pay attention to more sustainable solutions to reduce the use of single-use plastic.
The amenities include, for example, wooden toothbrushes and glass bottles, while cups and consumables used in the property are completely recyclable.
In which languages do you offer assistance?
Our staff speaks fluent Italian, English, and Spanish, allowing us to assist international guests as well.
For digital communications and messaging, we can also support guests from different nationalities.